Before you start playing, please read these terms and conditions carefully. This document outlines your rights and responsibilities as an agen96 member, covering account rules, bonuses, transactions, and overall platform usage.
Before reading the full terms, here are the six most important things every agen96 member needs to understand.
Agen96 only permits individuals aged 18 and above to register and play. Any account found to belong to an underage individual will be terminated immediately and the remaining balance will be forfeited without any claim.
Each user is permitted to hold only one active account at agen96. Registering multiple accounts using the same or different information is a serious violation that may result in closure of all associated accounts.
All withdrawals are processed exclusively to the bank account registered and verified during the KYC process. agen96 does not process withdrawals to third-party accounts or to accounts different from those used for deposits.
All bonuses and promotions offered by agen96 are subject to rollover requirements clearly stated in each offer. Wins from bonuses may not be withdrawn until the rollover requirements have been fully met.
Agen96 provides state-of-the-art encryption to protect your data; however, your password and login credentials are your personal responsibility. Do not share your account information with anyone — including individuals claiming to be agen96 staff.
Any attempt to manipulate the system, use unauthorized third-party software, or engage in fraudulent activity will result in immediate account closure and further action under applicable law.
The table below summarises the key limits and rules that every member should be aware of.
| Item | Rules / Limits | Status |
|---|---|---|
| Minimum Age Requirement | 18 years and above | Required |
| Number of Accounts Per User | 1 account only | Required |
| Minimum Deposit | RM 20 per transaction | Fixed |
| Minimum Withdrawal | RM 50 per transaction | Fixed |
| Withdrawal Processing Time | 15 – 30 minutes (business days) | Target |
| KYC Verification | Required before first withdrawal | Required |
| Bonus Validity Period | 7 days from credit date (unless otherwise stated) | Different |
| Accepted Currencies | Malaysian Ringgit (MYR) | Fixed |
| Account Inactivity Period | 90 days without login is considered inactive | Counted |
By registering, accessing, or using the agen96 platform in any manner, you hereby agree to be bound by the terms and conditions contained in this document. If you do not agree with any part of these terms, you are not permitted to use agen96's services.
These terms and conditions constitute a legally binding agreement between you ("User" or "Member") and agen96 ("Platform", "We"). This agreement takes effect immediately upon clicking the "Register" button or accessing any section of the agen96 platform, whether via the website or mobile app.
Agen96 reserves the right to update these terms at any time. Continued use of the platform after any amendment constitutes acceptance of the updated terms.
Please also read our Privacy Policy and Responsible Gaming page, which form part of the overall agreement between you and agen96. These documents are to be read together with these terms and carry equal force.
To register and use agen96 services, you must meet all of the following eligibility criteria without exception:
All information provided during registration must be accurate, complete, and current. Any false or misleading information is sufficient grounds for account closure without warning and without refund of balance.
Before the first withdrawal is processed, agen96 requires identity verification known as the KYC (Know Your Customer) process. Required documents include a national identity card (MyKad), proof of current address, and a screenshot of the bank account being used. This process is typically completed within 24 business hours.
Agen96 reserves the right to request additional documents at any time to ensure compliance with legal requirements. Failure to provide the requested documents may result in a temporary account suspension.
Every agen96 member is fully responsible for all activity that occurs within their account. This includes all wagering, transactions, and interactions carried out using your login credentials.
You are required to keep your password confidential at all times. Agen96 will never ask for your password through any communication channel — including live chat, WhatsApp, or Telegram. If you suspect your account has been accessed without authorisation, contact our support team immediately.
Registration of more than one account by the same individual is strictly prohibited. "Same individual" is defined by shared name, identification number, phone number, IP address, email address, bank account number, or any other unique identifier. Violations of this rule will result in all associated accounts being closed and all balances forfeited.
You are strictly prohibited from depositing funds, placing bets, or making withdrawals using an account that does not belong to you. Agen96 also does not permit any third party to operate your account on your behalf.
Agen96 supports a variety of payment methods suited for Malaysian players, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and peer-to-peer bank transfer. All transactions are processed in Malaysian Ringgit (MYR).
The minimum deposit is RM20 per transaction. Deposits are processed automatically and are typically credited to your agen96 account within 3 minutes. If a deposit has not been credited after 10 minutes, please contact our customer support with proof of transaction.
The minimum withdrawal is RM50 per transaction. All withdrawals are processed exclusively to bank accounts verified through the KYC process. agen96 does not process withdrawals to third-party accounts under any circumstances. Withdrawals are typically processed within 15 to 30 minutes for standard amounts, and up to 24 hours for larger amounts requiring additional review.
Agen96 reserves the right to request additional verification for withdrawals exceeding certain limits as an added security measure. This is to protect your interests as a member.
Agen96 does not charge any processing fees on standard deposits or withdrawals. However, your bank or digital wallet provider may impose their own charges beyond agen96's control. All such charges are the user's responsibility.
Agen96 offers a variety of bonuses and promotions for new and existing members. All offers are subject to specific terms and conditions stated in each promotion. Rollover requirements, wagering limits, and bonus validity periods vary by promotion type.
The agen96 VIP Program consists of six tiers: Member, Silver, Gold, Platinum, Diamond, and Elite. Upgrades occur automatically based on cumulative wagering within a set period. VIP benefits include higher cashback rates, increased withdrawal limits, and access to exclusive promotions. agen96 reserves the right to modify the VIP program structure at any time with reasonable notice.
Abuse of the bonus system, including the use of multiple accounts to claim the same bonus, will result in cancellation of all bonuses and account closure without refund.
All games offered at agen96 use an independently certified Random Number Generator (RNG) to ensure the fairness and randomness of every game outcome. Game results cannot be altered, manipulated, or influenced by any party.
For the Sports Betting section, all odds displayed are in real time and may change until the bet is confirmed. Confirmed bets cannot be cancelled. In the event of a sports event cancellation, related bets will be refunded to the account balance in accordance with the applicable sports rules.
In Live Casino games, decisions made by the dealer are final and may not be disputed unless there is a proven technical error supported by video recording. Any internet connection disruption during gameplay is the user's responsibility.
If you believe there is a technical error in a game, please contact customer support within 48 hours of the incident with clear evidence. Agen96 will investigate every dispute fairly and the decision made following the investigation is final.
Agen96 uses 128-bit SSL encryption technology to protect all personal and financial data transmitted through our platform. Your data is stored on secured servers and is never shared with third parties without your consent or a legal obligation.
The KYC process is an important security measure to protect members from identity fraud and to ensure compliance with anti-money laundering (AML) legal requirements. All documents submitted for KYC purposes are handled with the strictest confidentiality.
More information on how agen96 handles your personal data can be found in Privacy Policy us.
Agen96 provides the gaming platform "as is" and makes no guarantees regarding continuous uninterrupted availability. While agen96 strives to maintain 99.9% server uptime, technical disruptions arising from scheduled maintenance, natural disasters, or third-party infrastructure failures are beyond our control.
Agen96 is not liable for any losses arising from a user's internet connection failure, device malfunction, or use of incompatible software. Users are responsible for ensuring their device and internet connection are functioning properly before starting a gaming session.
Agen96 is committed to responsible gaming practices. We provide deposit limit, loss limit, and daily wagering limit tools to help players manage their activity. If you feel your gaming activity is becoming a problem, please visit the Responsible Gaming us for more information and assistance.
Agen96 reserves the right to suspend or close any account at any time without prior notice in the event of a breach of these terms or suspicious activity. Grounds for account closure include but are not limited to:
Members who wish to voluntarily close their account may contact the agen96 customer support team. Prior to closure, all rollover requirements tied to active bonuses must be fulfilled, and any eligible balance will be returned in accordance with the standard withdrawal procedure.
In the event of account closure due to a breach of terms, agen96 reserves the right to forfeit all balances — including the original deposit and winnings — without any compensation or claim.
Agen96 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Members will be notified of significant changes via a notice on the website or through their registered email. Continued use of the platform after any amendment is announced constitutes full acceptance of the updated terms.
These terms and conditions are governed by the laws in force in the jurisdiction where agen96 is registered. Any dispute that cannot be resolved amicably will be referred to a mutually agreed arbitration body or a court of competent jurisdiction.
Should any provision in these terms be found invalid or unenforceable by a court of competent jurisdiction, that provision shall be interpreted as closely as possible to the original intent, and all remaining provisions shall continue in full force and effect.
If you have any questions regarding these terms and conditions, please contact the agen96 customer support team via live chat or Telegram. Our team is available 24 hours a day, 7 days a week.