Your privacy is our priority. This policy clearly explains how agen96 collects, stores, protects, and uses your personal information — all based on the trust you place in us.
We invest in the latest security technology and follow industry best practices to ensure your information is always protected.
All data transmitted between your device and the agen96 server is protected using industry-standard 128-bit SSL encryption. This means your personal information, financial transactions, and login activity cannot be read by any unauthorised third party.
Your personal data is stored on dedicated servers protected by multiple layers of physical and digital security. Access to our servers is restricted to authorised personnel only, and every access is automatically logged for auditing purposes.
Documents submitted for the KYC process are handled with the utmost confidentiality. This information is used solely for identity verification and legal compliance purposes, and is not shared with any external party without your consent or a legal obligation.
Agen96 never sells, rents, or discloses your personal data to advertisers, data brokers, or third-party companies for marketing purposes without your explicit consent. Your privacy is not a commodity we trade.
You have full control over the types of communications you receive from agen96. Promotional notifications, account updates, and marketing communications can be managed directly through your account settings at any time.
The agen96 security system is monitored 24 hours a day, 7 days a week. Regular security audits are conducted by both internal teams and independent external parties to ensure no vulnerabilities go unaddressed in our data protection systems.
Agen96 (hereinafter referred to as "we", "Platform" or "agen96") takes the privacy and personal data security of every member and visitor to our website at agen96.fun. This Privacy Policy has been established to transparently and clearly explain how we collect, store, process, protect, and — in limited circumstances — disclose your personal information.
This document applies to all users accessing the agen96 platform, whether through the official website or the agen96 mobile app. It covers all services we offer, including sports betting, casino games, fish shooting games, bingo, and all other digital entertainment products under the agen96 brand.
By registering for or using the agen96 platform, you agree that your personal information will be handled in accordance with the privacy policy set out in this document. If you do not agree, please do not use our services.
This Privacy Policy is to be read together with Terms and Conditions and the page Responsible Gaming agen96. All these documents together form a comprehensive agreement between you and the agen96 platform.
Agen96 collects various types of information to ensure the platform functions properly, meets legal requirements, and delivers the best user experience to every member. The information we collect can be grouped into several key categories.
Agen96 never directly collects sensitive financial data such as credit card numbers or bank account information through the platform. All payments are processed through secure, approved channels.
In certain circumstances, we may receive information about you from authorised payment service providers for the purpose of verifying transactions and ensuring your account security. All third parties working with agen96 are bound by strict confidentiality agreements.
Every piece of information we collect has a specific and legitimate purpose. agen96 uses your personal data only for the following purposes and nothing beyond that:
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Registration & Account Management | Name, email, phone number, password | Contract / Consent |
| Identity Verification (KYC) | MyKad, supporting documents, bank details | Legal Obligations |
| Transaction Processing | Bank account details, transaction history | Contract / Consent |
| Fraud Prevention & Security | IP address, activity logs, device data | Legitimate Interests |
| Communications & Customer Support | Email, phone number, support history | Contract / Consent |
| Promotions & Personalised Offers | Game history, user preferences | Consent |
| Platform Improvements | Anonymous usage data, analytics | Legitimate Interests |
Agen96 will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent. If there is a need to use your data for a new purpose, we will inform you and — where required — obtain fresh consent.
Agen96 takes data protection responsibilities seriously. We do not sell, rent, or disclose your personal information to outside parties for commercial gain. However, there are limited situations where we may need to share your information with certain parties:
Agen96 works with third-party service providers that assist us in operating the platform, including payment processors, licensed gaming software providers, and cloud infrastructure providers. All these partners are bound by strict data protection agreements and are only permitted to use your data for purposes we specify.
Agen96 may be required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when mandated by applicable law. This includes investigations related to anti-money laundering (AML) or other financial criminal activities.
In cases of serious misuse of the agen96 platform, including fraud, hacking, or illegal activity, we reserve the right to disclose relevant information to the appropriate authorities to protect the interests of the platform and its members.
Agen96 never shares your personal information with advertising companies, data brokers, or third-party marketing networks. If you receive communications claiming to be from agen96 via unofficial channels, treat them as a fraud attempt and disregard them.
Agen96 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings. However, please note that disabling essential cookies may disrupt the functionality of the agen96 platform and prevent you from accessing certain key features.
Agen96 does not use third-party cookies for targeted advertising or cross-site tracking unrelated to our platform.
Agen96 continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. Our security approach is multi-layered — meaning even if one layer of defence is breached, additional layers continue to protect your data.
While agen96 takes all reasonable steps to protect your data, no security system in the world can guarantee 100% security in every situation. We encourage you to also take personal precautions, such as using a strong and unique password for your agen96 account.
As a member of the agen96 platform, you have certain rights regarding your personal data. agen96 is committed to respecting and facilitating the exercise of these rights to the fullest extent permitted by law.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you may request a correction through our customer support.
You may request the deletion of your personal data, subject to certain legal retention requirements.
You may object to the processing of your data for marketing purposes at any time.
Under certain circumstances, you have the right to receive your data in a machine-readable format.
You may request that the processing of your data be temporarily restricted under certain circumstances.
To exercise any of the above rights, please contact the agen96 customer support team. We will process your request within 30 business days. In cases where your request cannot be fully fulfilled for legal reasons, we will clearly explain why.
Agen96 does not retain your personal data longer than necessary to fulfil its original purpose or to comply with applicable legal requirements. Retention periods vary by data type:
When data is no longer needed, agen96 will securely delete it using methods that ensure it cannot be recovered by any party.
Agen96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. Any changes made will take effect immediately upon publication on this page.
When there are significant changes to how we handle your personal data, we will notify you via the email registered to your account or through a prominent notice on the agen96 website. You are encouraged to review this Privacy Policy page periodically to stay informed of the latest updates.
The last updated date is always displayed at the top of this page. If you continue to use the agen96 platform after any changes are published, this is considered your acceptance of the latest version of the Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how agen96 handles your personal data, our team is ready to assist. You may reach us through the following channels:
The agen96 privacy team will respond to all enquiries within 3–5 business days. For more urgent account security issues, please use the live chat channel for a faster response.
Agen96 is committed to resolving every privacy-related complaint fairly, transparently, and within a reasonable timeframe. Your satisfaction and trust are our top priority.